Return Policy
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Return Policy

What's the return policy?
Qualifying items reported during the warranty period will be replaced or completely refunded.  Please contact OOVOV firstly.
For complete details on the OOVOV Satisfaction Guaranty Returned Policy please see below.
Returnable items
Items that can be returned/refunded or exchanged within the warranty* follow the criteria as below:
1. Faulty items damaged/broken, or soiled upon arrival.
2. Items received in the incorrect size/color.
*Warranty:
- 1 year for Faucets and Lights & Lighting Category (excluding Light Bulbs/ LED Strip Lights/ LED String Lights/ Décor & Night Light)
- 30 days for the rest of the items
Items that can be returned/refunded or exchanged within 7 days of receiving must follow the criteria as below:
1. Items have not met your expectation.
2. Items are unwashed, unworn, unused, with tags and unaltered.
Note: in this situation, we will not be responsible for the return shipping cost.
Return Conditions:
For items with no quality issue, please ensure the returned items are unused and in the original packing. All return requests must be authorized by our customer service team before shipping to our returned address. Our team will not be able to process any returned items without a product return form.
Non-Returnable Items
We cannot accept returns in the following conditions:
1. Items outside the 30 days warranty time-frame.
2. Washed, worn, used, tag-removed or misused items.
3. Items under the following categories:
* Made-to-order items, Made-to-measure items, Customized items. Check Specific Return Policy here
* Cosplay & Costumes
* Ice Skating, Gymnastics
* Cell Phones, Tablets, Laptops, 3D Printers, Smart Robots
* Bodysuits, lingerie & sleepwear, swimwear, jewelry, and accessories (except scarves, bags, and mermaid blankets)
* Clearance items, Disposable items
Before Making a Return Request
For any reason if you would like to cancel your order while order is under shipping process, you will need to wait until you receive the package in hand before making a return request. Because Cross-Border Shipping involves complicated procedures, domestic and international custom clearance, and local and international shipping carriers and agencies.
If you refuse to take delivery package from postman or do not pick up your delivery package from your local pick-up stores, our Customer Service will not be able to judge the situation of the package and therefore cannot handle your return requests.
If the package is returned to our storehouse because of customer's personal reason (Check details below), we'll contact you about re-paying the reshipment postage (by PayPal) and arrange the reshipment. However, please understand that no refund will be issued in this situation. Details for customer's personal reason:
* Wrong address/no consignee
* Invalid contact information/ no answer to the delivery calls & emails
* Customer refuses to accept package/pay tax fee/ complete customs clearance
* Didn't collect package by deadline
Return address & refunds
Return address: You will need to send your returning products to our storehouse in China. Please always submit a"Return or Exchange"Ticket to customer service first to obtain the return address. Please DON'T return your package to any address indicated on the shipping label of the package received, we cannot be held responsible if packages are returned to the wrong address.
Refunds: The refund will be issued to your OOVOV Credit Account. You can either use Credits to pay for new order or withdraw it to the original account/card you paid earlier. The original shipping fee and insurance are non-refundable.
Return Policy For Bra And underwear Items
In consideration of personal hygiene, bra and underwear items are not available for return excluding a quality issue. (The quality problem must be reported within 48 hours of delivery, and pictures clearly showing the defect(s) are necessary). Any return because of unfit size or product not as expected is unacceptable. We will provide an accurate size, please be sure the size is suitable before making purchase.
Note:
If you want to return the product, please confirm that you’ve received your package, by clicking "Order Received". Then submit a "Return or Exchange" Ticket. After you submit your ticket, our Customer Service will approve your return request according to our policy, warranty, product status and the proof you provided.
Trackable Packages Inquiry Period
Please note that all shipping companies only accept inquires submitted within the Inquiry Period. If you would like to check for packages you didn't receive, please contact customer service within the required period. Thank you for your cooperation:
* Expedited Express: 30 days from shipped day
* Expedited Postal/Prioriy Line/Economy Air: 60 days from shipped day
* Postal service - tracking: 90 days from shipped day
oovov reserves the right to make changes and / or improvements to this policy. Any changes will be updated on the forum/Policy Page/HELP section to keep the customers informed.
If there are any further inquiries, please contact our Customer Services Express for more information.
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