Faqs
- 1. About Us
- 2. Shopping & Orders
- 3. Payment & Security
- 4. Shipping & Delivery
- 5. Returns & After-Sales
- 6. Products & Selection
- 7. Professional & Services
- 8. Customer Support
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What products do you sell?
- A: We specialize in selecting best-selling products from Amazon, eBay, Cdiscount, TikTok, and Walmart to ensure our customers always get high-quality, market-proven items.
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Are your products authentic?
- A: Yes, all products are sourced from trusted suppliers and guaranteed authentic with after-sales support.
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Why should I choose your website?
- A: We use big data to identify trending items, provide a one-stop shopping experience with transparent pricing, and offer localized customer support.
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How do I place an order?
- A: Simply choose your product → add to cart → enter shipping details → complete payment.
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Can I cancel or modify my order?
- A: If your order has not yet been shipped, you can contact our customer service team to make changes or cancel.
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How long does it take to ship my order?
- A: Orders are usually processed within 24-48 hours on business days.
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Will I receive an order confirmation?
- A: Yes, you will receive a confirmation email with your order number and details.
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What payment methods do you accept?
- A: We accept major credit cards (Visa/MasterCard) and PayPal.
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Is my payment information secure?
- A: Yes, we use SSL encryption and trusted international payment gateways to ensure your security.
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Do you support installment payments?
- A: In some regions, we offer Klarna or Afterpay for installment options.
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Do you ship internationally?
- A: Yes, we provide worldwide shipping. Availability depends on your location.
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How is shipping cost calculated?
- A: Some countries qualify for free shipping. Other shipping costs are automatically calculated at checkout.
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Can I choose my courier?
- A: We partner with DHL, UPS, FedEx, and other carriers. The best option is automatically selected based on your location.
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Can I track my order?
- A: Yes, we provide a tracking number once your order is shipped.
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Can I return or exchange a product?
- A: Yes, we offer a 7-day return guarantee. The product must be unused, fully packaged, and in a condition that it cannot be resold.
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How do I request a return?
- A: Please contact our customer service team to submit a return request. We will respond within 24 hours.
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Do your products come with a warranty?
- A: Some items include a 6–12 month warranty. Please check product details for specifics.
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What if the product does not match the description?
- A: We provide full refunds or exchanges to ensure your satisfaction.
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How do you select your products?
- A: We analyze sales trends across Amazon, eBay, Cdiscount, and Walmart to choose top-rated and popular items.
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Are your products the same as those on Amazon?
- A: Yes, they are the same models and specifications, guaranteed authentic.
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Do you provide product reviews or testing?
- A: Some electronics and bestsellers come with professional testing or reviews.
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Do you update your product selection?
- A: Yes, we regularly update our catalog to keep up with market trends.
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Why should I buy from you instead of Amazon or eBay?
- A: We consolidate best-selling items across platforms, saving you time and offering localized after-sales support with competitive pricing.
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Do you support wholesale or bulk orders?
- A: Yes, we welcome B2B orders and provide special discounts for bulk purchases.
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Is your website secure?
- A: Absolutely. We comply with GDPR standards and use advanced encryption to protect your data.
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Do you offer a membership or rewards program?
- A: A membership program with exclusive discounts and points rewards is coming soon.
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How can I contact you?
- A: You can reach us via email, live chat, or social media.
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What are your customer service hours?
- A: Monday to Friday, 9:00 AM – 6:00 PM (GMT+8).
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What languages do you support?
- A: Currently, we provide support in English and Chinese, with more languages coming soon.
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What should I do if I have an urgent issue?
- A: Please leave us a message or email us, and we will prioritize your request.